If for any reason you are not completely satisfied with your purchase, please contact us in writing within 7 working days of your delivery and return it to us with a form filled out within 14 days for exchange or refund credit. Please use the returns form here.
Refunds will be made within 30 days of the item being returned to us. Postage costs will not be refunded on unwanted items.
To be eligible for a refund the goods must be unopened or unused in any way at all.
We must be able to resell the goods for full value once returned to us.
If returns arrive in poor or unsaleable condition the refund will not be available.
The goods must be returned at the cost of the customer, unused and in their original packaging, to the following address:-
Abacus Creative Resources
Unit 8 Oakwood Way
Carnforth Business Park
Please remember to obtain Proof of Posting Certificate from the Post Office as we cannot be held responsible for items lost in the post. We will refund your money less any carriage charges within 30 days of receipt of the goods.
Some orders may be eligible for DPD collection. These may be subject to a 25% handling charge depending on the nature of the return and our discretion.
Any customised products (i.e. blockfoiled sketchbooks) cannot be returned.
Abacus Creative Resources also reserves the right to pass on any charges that may be incurred due to customers ordering in error.
Please use the returns form here, before returning any goods to us.
If necessary, attach a picture of the goods you wish to return. A member of the team will be in touch.